Dear Valued Customer,
National Bank of New York City would like you to be aware of a telephone and/or e-mail scam that is very popular during this time of economic crisis. Someone will contact you claiming to be your bank and tell you there is something wrong with your account and you are requested to close it as soon as possible. It order to validate the call, the caller asks you to enter some of your personal financial information into the phone keypad (or in a return e-mail). The requested information could be your Social Security number or your account number at the bank. These calls usually occur after normal banking hours and sound very urgent and official. In some cases, the actual bank number appears in the caller identification display. This scam is known as “phishing” and the ability to make their phone number appear as the bank’s number is called “spoofing”.
No bank will contact you requesting your personal information or passwords unsolicited. If you receive a call or an e-mail do not reply or enter any information at all no matter how official or real the message appears to be. Contact the bank using a telephone number that you already have and tell them what happened. Do not use the reply button or the telephone number that might appear in the e-mail. Do not use the redial feature on the phone or call the number that appears in the display (unless the number in the display is one you are positive is the actual number of the bank).
We at National Bank of New York City do not contract for anyone to call you, unsolicited, after hours. If our employees have to call you for any reason, they should already have all the account information they need before the call and should not have to ask you for your information. These telephone calls would only take place between the hours of 8:30 A.M. and 5:00 P.M. We are proud of our personal service and work hard to protect our customer’s information.
Online Banking Security
With proper safety measures in place, your online banking transactions remain confidential and safe.
The following measures have been taken to ensure your privacy:
Secure Access and Verifying User Authenticity
Unique ID and Personal Identification Number (PIN) - In order to access National Bank of New York City’ online banking, you must enter a unique User ID and PIN.
National Bank of New York City allows you to choose a "Nickname" for each of your accounts. For example, Checking, Payroll, Money Market, etc.
If you are logged on to online banking but do not use it for 15 minutes, you will not be able to proceed until you "re-log" onto the system.
Password "Lockout" System
To keep unauthorized individuals from accessing your account by guessing your PIN, we have instituted a PIN lockout system. If your PIN is entered incorrectly three consecutive times, the user is "locked out" of the system. You must contact the bank for your account to be reset and the system to become "unlocked".
Secure Data Transfer
Encryption - The latest encryption technology ensures that your confidential account information cannot be accessed by another party.
Encryption is a way to rewrite something in a code, which can be decoded later with the right "key." When you request information about your accounts, the information is sent across the web in an encrypted format to National Bank of New York City. We decode your request and send the requested information back to you in an encrypted format. When the information reaches you, it is decoded so that you, and no one else, can read it.
Router and Firewall
Other Security Measures - In addition to the above safeguards, sophisticated firewalls and an authentication process ensure that only authorized individuals are allowed to enter our system.
While online banking works to protect your banking privacy, you will also play an important role in protecting your accounts.
Here are some important ways to ensure that you can help to keep your sensitive information protected:
Go paperless. Try to reduce the amount of mail you receive containing personal information. Continually utilize all security updates offered by your software providers. Make sure that your computer always has up-to-date versions of both anti-spy ware and anti-virus software. Implement steps to prevent and detect spyware and understand the risks associated with spy ware. Be aware of potential phishing attempts by making sure requests for sensitive personal, financial, or account information are legitimate, particularly if they are made in an urgent or threatening tone. Utilize strong passwords, change them often and do not share IDs or passwords with anyone. Do not use personalized information, such as names or birthdays. Log out of online banking prior to visiting other Internet sites.