At National Bank of New York City, our mission is to meet the desires of our customers. As financial services professionals entrusted with sensitive financial information, we respect the privacy of our customers and are committed to treating customer information responsibly. Our Customer Information Privacy Principles serve as standards for all National Bank of New York City employees for collection, use, retention and security of individual customer information.
We recognize your right to privacy at National Bank of New York City. We recognize that you have a right to expect your personal financial information to remain private and secure. We will maintain standards to ensure that your information is private and secure at all times.
We collect, retain, and use information about you only when we reasonably believe that it will help administer our business or provide products, services and other opportunities to you. We collect and retain information about you only for specific business purposes – and we will tell you why we are collecting and retaining it upon your request. We use information to protect and administer your records, accounts and funds; to comply with certain laws and regulations; to help us design or improve our products and services; and to understand your financial needs so that we can provide you with quality products and superior service.
We continually strive to maintain complete and accurate information about you and your accounts. Should you ever believe that our records contain inaccurate or incomplete information about you, please notify us. We will investigate your concerns and correct any inaccuracies.
Each National Bank of New York City employee is required to follow our Company’s “Code of Conduct”, which states that all customer information is considered private and privileged and is to be used solely for the purpose of providing you with the finest service available.
National Bank of New York City is committed to the security of your financial and personal information. All of our operational and data processing systems are in a secure environment that protects your account information from being accessed by third parties. We maintain and grant access to customer information only in accordance with our internal security standards.
We do not reveal specific information about your accounts or other personally identifiable data to parties outside our bank unless: 1) you request or authorize it; 2) the information is provided to help complete a transaction initiated by you; 3) the information is provided to a reputable credit bureau or similar information reporting agency; or 4) the disclosure otherwise is lawfully permitted or required. We do not provide account or personal information to any companies for the purpose of independent telemarketing or direct mail marketing of any non-financial products or services of those companies.
When the bank conducts business with third parties, it requires its vendors and suppliers to maintain similar standards of conduct regarding the privacy of personally identifiable customer information provided to them.
National Bank of New York City recognizes and respects the privacy expectations of our customers. We want our customers to understand our commitment to privacy in our use of customer information. As a result of our commitment, we have developed these Privacy Principles which are made readily available to our customers. Customers who have questions about these Privacy Principles or have a question about the privacy of their customer information should call National Bank of New York City at 718-358-4400 or e-mail us at CustomerSupport@nbnyc.com. When you visit our web site and choose to send us an e-mail message, we may retain the content of the e-mail, your e-mail address, and our response. These e-mails may include such questions as where you live, your e-mail address and your interest in receiving e-mail from National Bank of New York City on new products and services. We collect this information so that we can determine what kinds of products and services are of most interest to you.